Privacy Policy 1111bet App — Malaysia Player Data Protection

This Privacy Policy ("Policy") is published by 1111bet app and applies to all users who access or use our platform, including the website, mobile app, and all related services we offer.

We understand that your personal information is a trust that must be taken seriously. That is why 1111bet app is committed to managing your data in a transparent, responsible manner that aligns with internationally recognised best practices in data protection.

By using the 1111bet app platform, you agree to the way we manage your personal data as described in this Policy. If you do not agree with any part of this Policy, please discontinue use of the platform and contact our support team to close your account.

1111bet app collects various types of information from platform users. This information is gathered to enable us to operate the platform securely and deliver a personalised experience to every player.

We do not collect sensitive information such as medical records, religious beliefs, or political views unless it is directly relevant to a specific legal compliance requirement.

All information collected by 1111bet app is used for clear and lawful purposes. We do not use your data for any other purpose without first obtaining additional consent from you.

• Account Management: Creating and managing player accounts, verifying identity, and processing financial transactions securely.
• Platform Security: Detecting and preventing fraud, money laundering, and suspicious activity to protect all users.
• Legal Compliance: Meeting compliance obligations including KYC requirements and reporting mandated by relevant authorities.
• Customer Support: Processing and resolving enquiries, complaints, and support requests from players.
• Platform Improvement: Analysing usage patterns to improve functionality, performance, and the overall user experience.
• Communications: Sending important account-related notifications, platform updates, and relevant promotions (where you have consented to receive them).

1111bet app does not sell, rent, or trade your personal information to any third party for their marketing purposes. However, there are limited situations where we need to share your data with others to allow the platform to operate properly.

Data sharing only takes place under the following circumstances:

• Service Providers: Payment processors, game providers, and technical infrastructure providers that help us operate the platform — all bound by strict confidentiality agreements.
• Authority: When required by law, court order, or directive from a competent regulatory authority.
• Rights Protection: To detect, prevent, or take action against fraud, security threats, or illegal activity involving our platform.
• Business Transfers: In the event of a platform merger, acquisition, or asset sale, player data will be transferred on the condition that the recipient upholds equivalent or higher data protection standards.

All third parties we work with are required to comply with data protection standards equivalent to our own. We are not responsible for the privacy practices of third parties operating outside our control.

Protecting your personal data from unauthorised access, misuse, or disclosure is one of 1111bet app's top priorities. We continually invest in security infrastructure to ensure data protection remains robust.

• 256-bit SSL Encryption: All communications between your device and our servers are transmitted using the same industry-standard encryption used by banks and major financial institutions.
• Layered Access Control: Only authorised personnel who require access to specific data to carry out their duties may do so — and every access is logged and monitored.
• Regular Security Audits: Regular security assessments are conducted by both our internal team and external experts to identify and address any vulnerabilities before they can be exploited.
• Secure Data Storage: All data is stored in data centers that are physically and logically protected with multi-layered backup systems.
• Two-Factor Authentication: Two-factor authentication is available to all players as an added security layer to protect accounts from unauthorised access.

The 1111bet app platform uses cookies and similar technologies such as local storage to enhance the user experience and ensure the platform functions correctly.

There are several types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how players use the platform so we can make meaningful improvements.
• Functional Cookies: Storing your preference settings such as language and display theme for a more convenient experience.
• Analytics Cookies: Collecting anonymised aggregate usage data for internal analysis to improve platform performance.

You can manage cookie settings through your internet browser. However, disabling certain cookies may affect the functionality of some parts of the platform.

As a 1111bet app player, you have certain rights regarding your personal data. We are committed to making it practical for you to exercise those rights.

• Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
• Right to Rectification: If any of your information is inaccurate or out of date, you have the right to request that we correct it.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data — subject to applicable legal retention obligations.
• Right to Restriction of Processing: You may request that we restrict how we process your data in certain circumstances.
• Right to Data Portability: You may request a copy of your data in a structured, reusable format.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, contact our customer support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

1111bet app retains your personal data only for as long as necessary for the purposes outlined in this Policy, or as required by applicable law.

In general, the following are the data retention guidelines we follow:

• Active Account Data: Retained for the entire duration your account remains active on the platform.
• Transaction Records: Retained for a minimum of 5 years in accordance with financial compliance and audit requirements.
• Activity Log: Retained for 2 years for security and dispute resolution purposes.
• KYC Data: Retained for the period required under applicable anti-money laundering laws.
• Account Closed: Basic data is retained for the legally prescribed period following account closure before being securely deleted.

In operating a platform that serves players from Malaysia and the Southeast Asian region, your data may be processed or stored on servers located outside Malaysia. This includes countries where our technical service and infrastructure providers operate.

Any cross-border data transfers are only carried out once appropriate safeguards are in place, including:

• Comprehensive data processing agreements with all third-party service providers.
• Ensuring that recipient countries maintain adequate or equivalent data protection standards.
• Use of recognised transfer mechanisms such as standard contractual clauses.

By using the 1111bet app platform, you agree to the transfer of your personal data as described in this section, provided that all appropriate protection measures are fully observed.

If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform

1111bet app reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Players will be notified of any material changes via in-platform notifications or email.

The version date of this Policy is displayed at the top of the page. We encourage you to review this Policy periodically. Continued use of the platform after changes are published will be considered your acceptance of the updated Policy.